More positive feedback..Ben Stanley, Hedge End "Whilst writing I just wanted to express my deepest thanks to you and the rest of the team at Whitehorn & Guard. From the moment Andy came out to visit me, to the final emails on the completion date, you have all been great. Unlike the previous agent who made all sorts of outrageous promises to sign me up, and then started to leave end of the world voicemails on my phone telling me to accept low offers for my house because the market was going to crash, you have always been very honest with me and extremely professional. You had a very tough brief as the previous agent had convinced me to reduce the price of my house, leaving you with little negotiating margin to my minimum price, but that didn't seem to phase you and you were more than willing to take up the challenge. When I came into your office to drop off some paperwork, you were all very friendly and importantly, very positive, but without being cocky. In terms of the viewings and feedback, I think I only ended up having two viewings with yourselves, but I was very impressed with the way you approached them. The other agent seemed to drag every Tom, Dick and Harry through the house, regardless of whether they would be suitable or not. The offers that came in ranged between low and derisory and I was then bullied into accepting an offer that I was not comfortable with. You on the other hand, took your time to find the right potential buyers meaning that the first person very nearly made an offer and the second people did, and went on to completion. Whilst I wasn't actually there, you also seemed to actually work harder at the viewings whereas the others pretty much opened the front door then left them too it, after turning up late. Repeatedly. When the offer came in, rather than trying to push me down, you actually told me that you wanted to reject the initial offer as you thought they would pay more! To say I was gobsmacked was an understatement, but true to your word you were able to negotiate an extra £1,500 on to the offer leaving me just £1,000 below my asking price. But the good work didn't stop there. Where you really came into your own was sorting out the next steps. Without going into great detail, things didn't exactly run smoothly as we appeared to be somewhat misled by others in the chain. This caused me considerable concern and extra work and as a result you ended up taking quite a few phone calls from me. You worked extremely hard to get the rest of the chain into line, particularly in the last couple of weeks and had it not been for your hard work and tenacity, the completion date would have drifted into February. I am enormously grateful that it was yourselves and not the other company that was handling this part of the process or I dread to think what would have happened. In summary, I would be happy to go on record or be used in your literature to express my massive thanks to you personally and to the rest of the team that supported you. You worked tirelessly and even at the most stressful times remained polite, helpful and reassuring. Your customer service is some of the best I have experienced and I wouldn't hesitate to recommend you to other potential sellers or buyers. You may not be number one in Hedge End in terms of sales numbers, but you are light years ahead in terms of service offered. I'm sure that if you keep doing what you're doing you will soon be number in terms of sales also, and that will be thoroughly deserved. Best wishes to you and the team for the future and thank you for everything. Kind regards Ben"

Nicola Morris - Albion Cottage, Bishops Waltham "We weren't intending to put our house on the market when we popped in to see Jason in March. We had been near to exchange with other estate agents four times and the experience had left us a bit jaded and we had decided to take two years out to weigh up our options. Jason had maintained a relationship with us despite us not even being with Whitehorn & Guard and it was this relationship that persuaded us to try one more time to sell. We had one offer before we were even marketed and multiple viewings consistently after we went to market. At no point did I feel that the viewings were being done to keep the numbers up. The prospective purchasers seemed well briefed on the aspects of our property which made it special and those which might not cover off all their requirements. This had not been the case in our past experience. The portal you provided us with ensured we were up to date with what was happening and the feedback posted to the web meant we knew what responses we had to our viewings. Quite quickly we received an offer which was acceptable and Glyn started working in earnest to close the deal. Throughout the remaining process we felt well informed, even when we were kayaking down the Dordogne the team were ringing us to make sure we were kept up to speed on the sale. The team engender trust. They are tenacious and communicative but above all honest. It's made the whole process much more pleasant and the end result is we finally exchanged last week which was fantastic. If I ever sell again the only agent who will be asked to act on our behalf will be Whitehorn & Guard - we are now advocates for life."

Julie and Matthew Baldock "I would just like to say on behalf of Matthew and myself a huge thank you for your tenacity and patience in reaching a successful conclusion to our sale. We are hoping to exchange on our purchase on the 22nd - but we''ll see. I can honestly say that given the bad press estate agents receive, you and Andy and your team, have earnt and deserve every penny of your commission. You do not only understand the business of selling and buying houses but you understand people too. Your positivity, professionalism and consistency kept me sane throughout an unfortunate string of disappointments. You deserve to have a fantastic second year, and I would not hesitate to recommend you. For what its worth I think you could do very well in Hedge End if you ever in a position to expand. We wish you all the very best."

Mr Glynne Benge "It was a genuine pleasure to be on the receiving end of such first class service, particularly when so many service providers have lost sight of the significance of that word. You exemplified good agency skills perfectly in your ability to identify, well in advance, a transactionary critical path. This started from identifying a potential purchaser, negotiating the price, guiding the purchaser through the convolutions of surveys, arranging finance and answers to enquiries etc. and extended right up to exchange of contracts - all this in a difficult market and within a tight timeframe. We found your courtesy, combined with a crisp commercial acumen, promptness and commitment to all aspects of the agency process, truly refreshing. We particularly liked the continuous attention to detail and the very effective way in which you managed the transaction between the instruction of solicitors and completion. Very well done indeed!"

Roy & Sue Chequer "We would like to thank everybody involved for their professionalism in handling the sale. We were frequently kept informed of the state of events, and appreciated your dedicated efforts to keep things moving over a very difficult period for selling houses. We always felt confident in your ability to sell the house, and it was especially helpful to us to not to have to be involved at all in any prospective viewings. We hope that the new owners will be as happy with the property as we were, and we would not hesitate to recommend your company for professional handling of estate matters. Thank you once again, and good luck to you all for the future. Yours sincerely"

Mr Colin W Long "You and your staff were extremely efficient and friendly at all times and I admired the way you kept all parties reasonably calm through the various delays and hiccups that occurred. What impressed me throughout however, was your immediate appreciation of my position and my requirements. At no time did I feel as if I was simply being "sold to". The solution you came up with fitted my needs perfectly. Mr Colin W Long"

Adele & Adam Tewksbury "This is the first time I''ve had internet access since moving.... Adam and I just wanted to say a big thanks to you all! You have been professional yet approachable throughtout the whole process, and we would be happy to recommend you. Best Wishes"

Mrs Samantha Sessions "You both always made us feel you were working for us and any issues which arose were always dealt with swiftly and professionally. You have restored our faith in Estate Agents!"

Mr Peter Evans "Dear Jason, Andy, Steve & Emma, I just thought I''d write a belated note to say thank you all very much for the wonderful way you handled the sale of my house (Gunners Park). I was absolutely knocked out with the professional way you dealt with every step of the process from the initial valuation, through the marketing and selling strategy, the sale negotiation to the finalisation of the deal. With the current state of the housing market I feel sure that you made the difference and enabled me to find a buyer and negotiate a sale. Anyway thanks again, and of course I would be more than happy to recommend your services to any prospect house seller. All the best Peter Evans"

Pat & Bev Smith "Hi Rob As you know, we exchanged contracts yesterday on the sale of our cottage and the purchase of our new home. I just wanted to record sincere thanks for the part you and your team played in bringing this about. Having spoken with two of your competitors, you may be interested to know why we asked Whitehorn & Guard to handle the sale. You all shone in terms of professionalism and knowledge; but in Whitehorn & Guard's case the company demonstrated that something extra... maybe it was total enthusiasm and confidence. And what an impressive and dedicated team, especially yourself and Lucy with whom we had greatest contact. But everyone was positive and cheery, utterly convinced that a sale would not be long in coming. You were right. It all seems ages ago, but infact it was only the middle of last June and now here we are barely three months later having advertised, found a buyer and sold (well exchanged contracts). In these times of sticky housing sales this strikes us as a real achievement. Infact, if you recall, you found two buyers! So our sincere thanks for all your efforts on our behalf. Rest assured we will sing your praises to others who may be contemplating a house move and who seek our opinion about "agents who can." Best wishes Pat & Bev ( Woodsmoke, Curdridge )"

David & Ruth Martin "Dear Jason, Andy, Steve and all members of the team, A great big ''thank you'' to you all for the way in which you handled the sale of our property and your help whilst we were looking for another property. It was a very stressful time but that is now behind us. What is important is that we are delighted with the outcome, due in a large measure to your professionalism and friendliness throughout. Your understanding, patience and guidance were greatly appreciated. We wish you every success in the future and of course, we would be very pleased to recommend your services. With kind regards Mr & Mrs Martin"

Pear & Terry Muers "Dear Jason, We would like to express our great appreciation for all the work you have put in over the past few weeks, in order to achieve a successful exchange of contract, with regard to the sale of Little Owl. This is the second time that we have appointed Whitehorn and guard as our agents and we would definitely recommend your agency to any-one who we hear is looking to appoint a professional and friendly service. Moving house is a stressful time and you dealt with various situations which have presented themselves with curtsey and efficiency. Yours sincerely"

Paul & Linda Neve "To Steve, Jason , Andy and Sarah thankyou very much for all your help with our house move and ensuring it all went ahead"